gg44 Privacy Policy

1. Who We Are

gg44 is an online betting and live casino platform operating at gg44.io, designed and built for adult players in Bangladesh. The platform offers cricket betting, slot games, live dealer casino games, and other interactive gaming products. For the purposes of this Privacy Policy, "gg44", "we", "us", and "our" refer to the operators of the gg44 platform. "You", "your", and "the Player" refer to any individual who accesses, registers with, or otherwise interacts with the gg44 platform.

If you have any questions about who controls your data or how it is used, you may contact our data support team at any time at [email protected]. We are committed to responding to all data-related enquiries within a reasonable timeframe.

2. Data We Collect

gg44 collects personal data in the following categories, depending on your level of interaction with the platform:

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, NID / passport number, photograph	Account registration, KYC verification, age confirmation
Contact Data	Email address, mobile phone number, residential address	Account communication, support, notifications
Financial Data	bKash / Nagad / Rocket account number, transaction history, deposit and withdrawal records	Payment processing, fraud prevention, financial reporting
Technical Data	IP address, device type, browser type, operating system, session duration	Platform security, fraud detection, technical troubleshooting
Usage Data	Games played, bet amounts, wagering history, login timestamps	Responsible gaming monitoring, personalisation, platform improvement
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

gg44 does not collect special category data (such as biometric data, health information, or political opinions) unless expressly required by a specific regulatory obligation, in which case the basis for collection will be clearly communicated to you.

3. How We Collect Your Data

gg44 collects personal data through the following channels:

• Direct collection: Data you provide when completing the gg44 registration form, submitting KYC documents, contacting support, or filling in any other platform forms.
• Automated collection: Technical and usage data collected automatically when you access the gg44 website, including via cookies, web server logs, and session-tracking technologies (see Section 7).
• Third-party collection: Data received from payment processors (such as bKash, Nagad, and Rocket) to confirm the status and ownership of payment methods, and from identity verification partners used in the KYC process.
• Publicly available sources: In limited circumstances, gg44 may verify information against publicly available records to confirm identity or detect fraudulent activity.

4. How We Use Your Data

gg44 uses the personal data it collects for the following purposes:

• To create, verify, and maintain your gg44 player account.
• To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, and Upay.
• To verify your identity and age as part of our KYC obligations, confirming that you are at least 21 years of age.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To provide you with customer support and resolve disputes or complaints related to your account or transactions.
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about gg44 bonuses and offers, where you have opted in to receive such messages. You may opt out at any time by contacting [email protected].
• To improve, test, and maintain the security and technical performance of the gg44 platform.
• To comply with all applicable legal, regulatory, and reporting obligations.

5. Legal Basis for Processing

gg44 processes your personal data on the following legal grounds, depending on the specific activity:

• Contract performance: Processing that is necessary to provide you with the services you have requested, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering (AML) procedures, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for gg44's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for the purpose of sending promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

gg44 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate confidentiality safeguards:

• Payment processors: Providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners, to facilitate deposits and withdrawals.
• Identity verification partners: Third-party KYC and anti-fraud service providers used to verify identity documents and confirm player eligibility.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for technical integration purposes. These providers do not receive personally identifiable information.
• IT and security service providers: Cloud hosting, platform security, and data analytics vendors who process data on gg44's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, gg44 may disclose personal data to the relevant authority. We will notify you of any such disclosure to the extent permitted by law.

All third-party data processors engaged by gg44 are contractually required to implement appropriate technical and organisational security measures and to process data only in accordance with gg44's documented instructions.

7. Cookies & Tracking Technologies

The gg44 platform uses cookies and similar tracking technologies to operate effectively, improve user experience, and gather analytical insights about platform usage. The following categories of cookie are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that maintain your logged-in state, security tokens, and load-balancing identifiers. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience across sessions.
• Analytical cookies: Collect anonymised data about how players navigate the gg44 platform — for example, which pages are most visited and where technical errors occur — helping us improve the platform over time.
• Security cookies: Used to detect and prevent fraudulent logins, bot traffic, and other malicious activity targeting player accounts.

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the gg44 platform, including your ability to remain logged in or access certain features.

8. Data Retention

gg44 retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law. The general retention periods applied by gg44 are as follows:

• Active account data: Retained for the full duration of your account's existence and for a period of five (5) years following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the last communication, or longer if the communication relates to an ongoing dispute or regulatory matter.
• Technical and usage data: Typically anonymised or deleted within twelve (12) months, unless retention is required for ongoing fraud investigation or platform security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9. Your Rights

As a registered player on the gg44 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. gg44 will respond to all verified requests within thirty (30) days of receipt.

• Right of access: You may request a copy of the personal data gg44 holds about you, along with an explanation of how it is being used.
• Right to rectification: If any personal data held by gg44 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to overriding legal or regulatory obligations that require continued retention.
• Right to restriction: You may request that gg44 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified or a complaint is under review.
• Right to object: You may object to the processing of your personal data where gg44 relies on legitimate interests as the legal basis, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10. Data Security

gg44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gg44 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls, ensuring that only authorised personnel can access personal data relevant to their specific function.
• Regular internal security reviews and vulnerability assessments of the gg44 platform infrastructure.
• Two-factor authentication options for player account access to reduce the risk of unauthorised login.
• Incident response procedures to detect, contain, and remediate any data security incidents promptly.

While gg44 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You are also responsible for keeping your account credentials secure and for notifying gg44 immediately if you suspect that your account has been compromised.

11. Children's Privacy

The gg44 platform is strictly for adults aged 21 years and above. gg44 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If gg44 discovers or is notified that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on gg44, please contact us immediately at [email protected] so that we can take prompt action.

12. Changes to This Privacy Policy

gg44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform operations, or applicable legal requirements. The most current version of this policy will always be published on this page with an updated "Last Updated" date at the top of the document.

Where any change to this Privacy Policy is material — meaning it significantly affects how your personal data is collected, used, or shared — gg44 will notify you via your registered email address at least fourteen (14) days before the change takes effect. Your continued use of the gg44 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gg44 handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support Availability: 24 hours a day, 7 days a week
• Response Time: Typically within 30 minutes during peak hours (08:00 – 24:00 BST, UTC+6)

For information about your rights under our Terms & Conditions, please visit the Terms & Conditions page. For guidance on responsible gaming tools and player protections, visit our Responsible Gaming page.